Physical recovery, starts with a mental decision.

Today I got a phone call from a guest who left us about two months ago, to thank me for “getting her head right”.

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I was taken aback. She came to us post-COVID and was seriously ill. On top of that, she had many other health issues. She worked hard at recovery, but some days I could see it took every ounce of will power just to take a few steps or sit up… but she did it.

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She told me that it was important that we constantly surrounded her with positive input, while not being condescending. We were far enough removed that we were objective, which her family couldn’t be, but yet we were “normal enough” – unlike the health professionals, who she felt saw her as a patient or case study. Somehow, being with us, surrounded by my special team, was just what she needed. She was able to make that shift from just being ill, to really tackling her recuperation; being brave enough to start the intimidating journey of recovery.

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While she was with us, I took her on a little outing; nothing fancy – I just took her for an eye test up the road to my friend Wayne. He has a dry sense of humour and I knew his sharp wit would entertain her. Just stepping into his environment, listening to him and I make fun of each other and exchanging a bit of gossip, made her feel safe. We were with her, but she felt a sense of normality as she ventured into the “real world”.

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We are incredibly lucky as we have the time and the means to do these sorts of little things for our guests. We don’t have to follow a set of rules or be prescriptive, because we know that everyone needs different things and every recovery is different. Last week I took a guest, who had a shoulder replacement, for a cappuccino at a coffee shop. It is so average and so boring, and yet, life changing when it comes to getting your confidence back or being courageous enough to re-enter life as we know it.

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Every day we see these little things most of us take for granted and it’s amazing how a small change in people’s mindsets can change their mental and physical wellbeing.

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We feel very privileged to be able to walk alongside the special people for whom we care as they find mental, emotional and physical recovery.

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